Motorcycle Breakdown Assistance (violet)
Full UK & European Breakdown Recovery including Homestart
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In the event of a breakdown European service About your policy Change of bike Definitions Exclusions General conditions Our promise Complaints procedure Call recording |
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What To Do If You Breakdown
If your motorbike should breakdown please call our 24 hour control room on: -
- 01206 714 303
- from Europe call 00 44 1206 714 303
Our Rescue Controller will assist you professionally, sympathetically and deal with your request quickly.
Please have the following information ready to give to our Rescue Controller, who will use this to validate your policy.
- Your return telephone number with area code.
- Your motorbike registration.
- The precise location of your motorbike (or as accurate as you are able in the circumstances).
We will take your particulars and ask you to remain by the telephone you are calling from. Once arrangements have been made we will telephone to advise who will be coming out to you and how long they are expected to take. You will then be asked to return to your motorbike.
Please remember to guard your safety at all times but remain with or nearby your motorbike until our Recovery Operator arrives. Once our Operator arrives please be guided by his/her safety advice.
If the police are present please advise them that you have contacted us or give them our freephone number to call on your behalf.
European Service
Call Assist will provide service throughout Europe for a maximum of 2 months for each single trip.
Regulations are different when you breakdown in Europe and help may take longer to arrive.
We will require detailed information regarding the location of your motorbike. We will need to know if you are on an outward or inward journey and details of your booking arrangements. When we have all the required information we will consult with our European network.
You will be kept updated at all times and will therefore be asked to remain at the telephone you called from.
Countries covered by our insurance:-
Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy,
Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland.
About Your Policy
The motorbike is covered for any rider.
- The main faults of a motorbike which won't start are usually a flat
battery, damp wiring or faulty components. Such faults will normally
be fixed on the spot but if the motorbike should need major repairs,
it will be taken to a local garage.
- 75% of all breakdowns can normally be repaired roadside. In the
unlikely event that roadside or local garage repairs cannot take
place we will arrange for you and your pillion to be transported to
your home or original destination.
- If your motorbike breaks down late in the evening and it cannot be
repaired until the morning we will provide overnight hotel
accommodation up to a total of £25.00 per person.*
- Alternatively we will pay £50.00 (maximum) towards the cost of motorbike or vehicle hire or public transport costs if you are on a journey away from home.*
* This service will be offered on a pay/claim basis, which means that you pay initially and we will send you a claim form for reimbursement, which will be dealt with at our Control Centre within a short period of time. Before arranging these services authorisation must be obtained from our Rescue Controller. We will only reimburse claims when we are in receipt of a valid invoice/receipt.
- We will be happy to pass up to two telephone messages free of charge.
- If the motorbike breaks down towing a trailer, both will be recovered
at no extra cost.
- If your motorbike sustains a puncture we will transport you to the
nearest garage.
- If you are unfortunate enough to lose your keys we will pay the call out and mileage back to our Recovery Operators base. All other costs incurred will be at your expense.
Please Note - any repairs undertaken by our recovery operators at their premises are provided under separate contract, which is between you and the garage.
Toll Fees - we will pay ferry and toll fees only within the confines of the United Kingdom and Northern Ireland.
Change of Motorcycle
Our policy covers the motorbike registered on our computer data, therefore any change must be notified immediately either by telephone, fax or in writing.
Please include the policy number, new registration, make, model and colour of your motorbike and the date you wish us to make the change.
If you do not notify us of the new motorbike details, we may not be able to supply you with the service.
Definitions
| US, WE, OUR | means Call Assist |
| YOU,YOUR | the person named as 'the insured' in the schedule |
| MOTORBIKE | means the motorbike registered with Call Assist |
| BREAKDOWN | means an electrical or mechanical failure, which immediately renders the vehicle immobilised |
| TERRITORIAL LIMITS | means Great Britain, Northern Ireland, Scotland and Wales. |
Exclusions
This insurance does not cover the following:-
- Motorbikes not registered with us.
- Motorbikes over 10 years old for cover in Europe
- The cost of any parts, components or materials used to repair the
motor bike.
- Any costs or expenses not authorised by our Recovery Controllers.
- The cost of food, drinks, telephone calls or other incidentals.
- The cost of alternative transport other than to your destination and
a return trip to collect your repaired vehicle.
- The cost of petrol, oil or insurance for a hire vehicle.
- The recovery of the motorbike and pillion if repairs can be carried
out at or near the scene of the breakdown within a reasonable time.
If recovery takes effect we will only recover to one address in
respect of any one breakdown.
- Overnight accommodation or vehicle hire charges if repairs can be
carried out at or near the scene of the breakdown within a
reasonable time.
- Breakdowns caused by failure to maintain the motorbike in a roadworthy
condition including maintenance of proper levels of oil and water.
If, in the opinion of our Recovery Operator, the motorbike is found
to be unroadworthy due to lack of maintenance, unless servicing
records can be provided, we may terminate your policy immediately,
notifying you, by letter, what action we have taken.
- Running out of petrol.
- Any request for service if the motorbike cannot be reached due to
snow, mud, sand or flood where the motorbike is not accessible.
- Any request for service if the motorbike is being used for racing,
rallies, public hire, private hire, courier services or any contest
or speed trial or practice for any of these activities.
- Claims not notified prior to expenses being incurred.
- The charges of any other company (including police recovery) other
than our Recovery Operator or of hire or accommodation charges except
for those authorised by us.
- Loss or damage to the motorbike or its contents.
- Direct or indirect loss, damage or liability caused by, contributed
to or arising from:-
- Ionising radiation or contamination by radioactivity from an
irradiated nuclear fuel or from any nuclear waste from the
combustion of nuclear fuel.
- The radioactive, toxic, explosive or other hazardous properties
of any nuclear assembly or nuclear component thereof.
- Any results of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, military or usurped power.
- Ionising radiation or contamination by radioactivity from an
irradiated nuclear fuel or from any nuclear waste from the
combustion of nuclear fuel.
- Any false or fraudulent claims.
- Failure to comply with our requests or those of our Recovery
Operators concerning the assistance being provided.
- Fines and penalties imposed by courts.
- Any charges where the insured, having contacted us, effect recovery
or repairs by other means.
- Ferry and Toll charges outside of Mainland UK.
- Any claims relating to the following:-
- Motorbikes more than 10 years old for cover in Europe
- Non standard, customised or modified motorbikes unless
declared and agreed with us prior to taking the insurance.
- Motorbikes more than 10 years old for cover in Europe
- Any service or insurance cover where remedial action has not taken
place following a previous breakdown.
- More than six callouts per policy per year.
- Claims totalling more than £15,000 in any one year.
General Conditions
- We will provide cover if
- You have met all the terms and conditions of this insurance.
- The information provided to us, as far as you are aware, is correct.
- You have met all the terms and conditions of this insurance.
- The policy is not transferable.
- The rider of the motorbike must remain with or nearby the vehicle
until help arrives.
- We may cancel the policy by sending 7 days notice to your last
registered address.
- We will allow a Cooling Off period of 14 days from the time you
receive this information. If you do not want to continue with the
insurance, providing you have not made a claim, you may cancel your
cover within this period and receive a full refund. You may also
cancel the policy after the Cooling Off period, in writing, returning
your document of Insurance. If you have not made a claim in the
current period of the insurance, we will refund your premium on a
pro rata basis.
- Should you wish to contact us, please send your correspondence to:-
Call Assist Limited, Axis Court, North Station Road, Colchester, CO1 1UX
Our Promise to You
We aim to provide a high standard of service. Please telephone us if you feel we have not achieved this and we will do our best to rectify the problem immediately.
Complaints Procedure
Any enquiry or complaint you have regarding your policy should be
addressed in the first instance to:
Call Assist Limited
Axis Court
North Station Road
Colchester, CO1 1UX
who arranged the policy for you. If you are still not
satisfied, please write to:
The Customer Service Manager
Groupama Insurance Company Limited
Groupama House, 60 Spring Gardens
Manchester, M60 1HU.
Please have ready the details of your policy and in particular your policy number, to help your enquiry to be dealt with speedily.
If you still feel the matter has not been resolved to your satisfaction,
write to
The Chairman and Chief Executive
Groupama Insurance Company Limited
2 Minster Court, Mincing Lane
London, EC3R 7FB.
If you remain dissatisfied, short of court action, you:
- Have the right to ask The Financial Ombudsman Service to review your
case provided the policy is not of commercial nature.
The right to apply to the Ombudsman must be exercised within six months of the date of the Company's final decision. He can be contacted at the following address:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Telephone: 0845 080 1800.
- Can approach the Association of British Insurers for assistance. The
address and telephone number of the London Headquarters of the
Association are as follows:
51 Gresham Street,
London
EC2V 7HQ
Telephone: (020) 7600 3333
The Association can also be contacted at one of its regional offices for which the address and telephone numbers can be found in local telephone directories.
If you write to or ring the London Headquarters, please direct your complaint to the Consumer Information Department.
Call Recording
To help us provide a superior service your telephone calls may be recorded for training purposes.
Call Assist
Call Assist Limited and Groupama Insurance Company Limited are members of the General Insurance Standards Council.