car insurance    motorcycle insurance    home insurance    travel insurance   


Promise Gap Survey Results
Survey Background

  • In an attempt to ensure consistent and excellent customer service, a survey was sent to 250 Ramasis customers to discover their individual opinions on the service provided.

  • The questionnaire consisted of three questions covering the aspects of customer expectations versus experience. To view the survey template click here

  • The respondents were chosen at random, with no preference to age, gender, or any other demographic grouping.
Survey Results
No. of Respondents Expectation (out of 5) Experience (out of 5) Promise Gap
(Experience - Expectation)		 Promise Gap Difference (%)
46 3.63 4.32 0.69 19.0%

Promise 1 Promise 2

Testimonials


"I thought at first you were an 'ordinary' insurance company. However your staff were so helpful, knowledgeable, and personable. I happily recommend you to others"
"At first i thought just an every day professional insurance company. After having to deal with Ramasis for various things, you are an excellent insurance company"
"Found me a really good insurance deal, which saved me a lot of money. Telephone service was totally efficient"
Summary of Results

  • 41% of Ramasis customers obtained a higher experience than they expected prior to purchase, with no customer believing their expectations were not met.

  • Ramasis is delivering a 19.0% better experience to customers than the perceived expectation offered by the brand.

  • These results highlight that Ramasis is performing above customer and industry expectations.
If you didn't receive the survey by post and would like your view on the service provided by Ramasis, please fill out the Promise Gap Survey.
 
 
Home Page