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Ramasis Limited is an independent insurance intermediary authorsied and regulated by the Financial Services Authority (FSA). We offer a range of insurance products and act on behalf of a number of insurers.
Our FSA register number is 306294 and our permitted business is advising on and arranging general insurance contracts. You can check this on the FSA's Register by visiting their website www.fsa.gov.uk/register or by contacting them on 0845 606 1234.
We are also regulated by the Ministry of Justice in respect of claims management activities - our register number is CRM9189.
Before entering into an insurance contract we are required to provide you with the following information:
English law will apply in the absence of any agreement to the contrary
It is our aim to provide a first class standard of service; but we recognise that things can go wrong. We take all complaints seriously and aim to resolve our customer's problems promptly.
To ensure that we provide the kind of service you expect we welcome your feedback. We will record and analyse your comments to make sure we continually improve the services we offer.
Most of our customer's concerns can be resolved quickly, but occasionally more detailed enquiries are needed.
Seek resolution by your insurance advisor. If you are disappointed with any aspect of the handling of your insurance we would encourage you, in the first instance, to contact your normal broker or intermediary. You can write or telephone and ask your contact to review the problem
Refer your complaint to our head office. If you remain unhappy with the decision you receive, please write with full details including your policy number and or claim number to:
The Chief Executive, Ramasis Limited, The Chapel, 48 The Hill, Wheathampstead, Hertfordshire AL4 8PS
Refer your complaint to the cheif executive of the insurer concerned. If you still remain dissatisfied, please write with full details including policy number and or claim details of the insurer concerned. Their details can be found on your certificate of motor insurance
Refer your complaint to the Financial Ombudsman Service. If after making a complaint to the insurer you are still unhappy and feel the matter has not been resolved to your satisfaction please contact the FOS at:
Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR
Telephone : 08450 801 800
Please note: the ombudsman will only consider your complaint if you have already given us the opportunity to resolve it. Following the complaints procedure does not affect your legal rights.
Anti-Fraud Database Insurers pass information to the Claims and Underwriting Exchange Register, run by Insurance Database Services Ltd (IDS Ltd) and the Motor Insurance Anti-Fraud and Theft Register, run by the Association of British Insurers (ABI). The aim is to help us to check information provided and also to prevent fraudulent claims. When we deal with your request for insurance, we may search these registers. Under the conditions of your policy, you must tell us about any incident (such as an accident or theft) which may or may not give rise to a claim. When you tell us about an incident, we will pass information relating to it to the registers.
Your insurance cover details will be added to the Motor Insurance Database, run by the Motor Insurers' Information Centre (MIIC). This has been set up to help identify uninsured drivers, and may be searched by the Police to help confirm who is insured to drive. If there is an accident, the Database may be used by insurers, MIIC and the Motor Insurers' Bureau to identify relevant policy information.
You can ask us for more information about this.
You should show this notice to anyone insured to drive the vehicle covered under the policy.
Your attention is particularly drawn to the importance of the declaration on Insurers' proposal forms / statements of insurance. Any failure to disclose facts material to the insurance or any inaccuracies in your answers could invalidate the cover and result in a claim not being paid. Please consult us if you are in any doubt on any aspect.
In addition to premiums charged by the Insurer we will normally make a charge to cover our administration costs for the specified activities:
For our joint protection telephone calls may be recorded and/or monitored